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Frequently Asked Questions
Get quick answers to common questions about our prepaid water solutions, designed to make water management simple and transparent for Kenyan property owners.
The 5% service fee applies to all water tokens generated through our system and covers ongoing platform maintenance, technical support, and system management to ensure reliable operation of your prepaid meters.
Our system uses accurate individual water consumption measurement with a pay-as-you-go model, ensuring tenants only pay for the water they actually use, removing ambiguity and estimated billing that often causes conflicts.
The continuous monitoring feature can detect unusual consumption patterns that may indicate leaks, sending early alerts to help prevent significant water wastage and potential property damage before it becomes costly.
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