Frequently Asked Questions

iMeter is a proud Kenyan company dedicated to providing innovative prepaid water management solutions for landlords and commercial properties across Kenya. We specialize in advanced prepaid water submetering systems designed to address and resolve common water billing challenges.

Our Mission: To empower property owners with efficient, transparent, and reliable water submetering solutions, ensuring fair billing practices and eliminating revenue loss associated with traditional water management.

iMeter is based in Kenya and serves property owners across the country. As a Kenyan-owned company, we understand the local context and design our solutions specifically for Kenyan properties and conditions.

Contact: 0714 159 581

Our distinctive blue "IM" logo symbolizes our commitment to:

• Reliability: Consistent, dependable performance
• Transparency: Clear, honest communication and billing
• Kenyan Ownership: Local solutions for local challenges

iMeter addresses three major challenges in multi-tenant properties:

1. Billing Disputes:

• Eliminates frequent conflicts between landlords and tenants
• Removes estimated water bills that cause dissatisfaction
• Ends unfair charging from shared bulk meters

2. Revenue Loss:

• Prevents unpaid water bills from departing tenants
• Detects leakages causing excessive water use
• Eliminates inaccuracies in bulk metering systems

3. Administrative Burden:

• Removes manual meter readings
• Automates time-consuming bill calculations
• Simplifies payment collection processes

• Guaranteed 100% Revenue Collection: Prepaid meters ensure water is paid for in advance, eliminating arrears
• Reduced Administrative Workload: Automated token generation and tracking cut down manual work
• Elimination of Billing Disputes: Transparent data removes ambiguity with tenants
• Early Leak Detection Alerts: Identifies unusual consumption patterns to prevent water wastage

We apply a straightforward 5% service fee on all water tokens generated through our system. This fee covers:

• System maintenance and updates
• 24/7 technical support
• Platform management and security
• Continuous system improvements
• Customer service and assistance

This transparent pricing model ensures there are no hidden costs or surprise fees.

1. Control Over Water Consumption and Budget:

• Monitor usage in real-time
• Purchase tokens as needed
• Set your own consumption budget

2. Fair and Transparent Billing:

• Pay-as-you-go model
• No more estimated bills
• Pay only for what you use

3. Convenience of 'Pay-As-You-Go' System:

• Easy token purchase process
• No upfront costs
• Flexible payment options

The process is simple and secure:

1. Access iMeter's secure software vending system
2. Select your desired water volume
3. Make payment using your preferred method
4. Receive a unique water token
5. Enter the token into your iMeter unit using the keypad

The entire process requires no manual intervention and gives you immediate access to water.

When your water credit is depleted:

• The internal valve automatically closes to stop water flow
• You'll need to purchase a new water token
• Once you enter the new token, water flow resumes immediately
• No manual intervention is required from the landlord

This automated system ensures continuous control over your water usage and budget.

The iMeter system works through a simple four-step process:

1. Token Purchase: Tenants purchase water tokens through our secure vending system

2. Token Entry: Tokens are entered into the iMeter unit using the integrated keypad

3. Credit Activation: Meter is instantly credited and internal valve opens for water flow

4. Automatic Cut-off: When credit is depleted, valve automatically closes until new token is entered

The entire process is secure, transparent, and requires no manual intervention.

• High-Precision Measurement: Advanced sensing technology ensures accurate water consumption readings
• Durable Anti-Tamper Casing: Robust materials withstand harsh conditions and deter tampering
• Long-Life Battery: High-capacity battery ensures extended operational life without frequent maintenance
• Clear Digital Display: Easy-to-read screen shows remaining credit, consumption data, and essential information

Our comprehensive software platform includes:

Water Token Generation: Easily create unique tokens for tenants

Water Status Monitoring: Monitor meter status and consumption with low credit alerts

Tenant Account Management: Track individual consumption, purchase history, and credit status

Detailed Reporting: Generate reports on water sales, consumption patterns, and revenue collection

Server Token Generation: 5% service fee covers maintenance, support, and platform management

iMeter uses a prepaid "Pay-As-You-Go" model:

• Tenants purchase water tokens in advance
• Each token represents a specific volume of water
• As water is consumed, credit is deducted in real-time
• When credit runs out, water automatically stops
• Tenants purchase new tokens as needed

This system ensures property owners receive payment before water is consumed, eliminating arrears and billing disputes.

iMeter ensures 100% revenue collection through:

• Prepaid System: Water is paid for before consumption
• No Arrears: Eliminates unpaid bills from departing tenants
• Accurate Metering: Precise measurement of actual consumption
• Automated Process: No manual billing errors or delays
• Transparent Tracking: Real-time monitoring of all transactions

This system provides consistent, predictable revenue flow for property owners.

We collaborate closely with landlords and property managers, offering:

• Full implementation support and planning
• Professional installation by certified technicians
• Ongoing maintenance and technical support
• Staff training and system orientation
• Regular system updates and improvements

Contact us at 0714 159 581 to schedule a demonstration and discuss partnership opportunities.